WWAKE Is Hiring A Superb Jewellery Specialist In Brooklyn, NY

WWAKE is an award-winning positive jewellery model primarily based in Brooklyn, New York. Based in 2013, our distinctive model expertise is rooted in clear sourcing, communication, and native manufacturing. We consider our jewellery is the connection between you, the earth, and each hand.

We’re in search of a Superb Jewellery Specialist liable for creating an emotional connection between our clients and the model. They information our shoppers by the basics of positive jewellery to empower them to construct a customized jewellery wardrobe as distinctive as they’re. As well as, they supply enthusiastic assist for our model and decide to driving a excessive quantity of non-public gross sales whereas delivering excellent customer support whereas supporting fellow group members throughout all departments.

This place is held accountable for sustaining up-to-date data of WWAKE merchandise, omnichannel gross sales methods, and diamond data. This can be a full-time place.

Obligations will embody:

Gross sales:
● Keep a constructive and heat procuring expertise for our shoppers by offering distinctive customer support and sustaining the best diploma of courtesy and professionalism.
● Handle follow-up on inquiries with a way of urgency throughout communication channels, together with discovering and proposing options as they come up
● Ship a 360 consumer expertise, introducing a number of product classes and providers to maximise gross sales by consumer relationships
● Demonstrates mastery of merchandise and stones (diamonds, coloured stones)
● Grasp POS and gross sales administration instruments, together with gentle information entry enterprise, must course of consumer gross sales and repairs, put together the showroom for appointments
● Associate and talk with the Manufacturing Staff on all orders and repairs to make sure well timed supply
● Carry out high quality assurance checks for outgoing orders and repairs to make sure order accuracy, together with delivery and troubleshooting of shipments with carriers
● Independently and proactively resolve consumer points as they come up, partnering with administration as wanted
● Keep proactive communication with all shoppers whereas items are in manufacturing

● Seize buyer data by varied channels and actively develop a clientele, continually including data to advertise atelier relationships and alternatives additional. Observe HQ tips and technique for sustaining contact data
● Provoke outreach to shoppers relating to new merchandise and occasions and comply with up on important milestones
● Domesticate and develop new consumer relationships by distinctive consumer care and model CRM initiatives

Operational Assist:
● Day by day set-up and breakdown of the boutique for opening and shutting
● Lively participation in all merchandising, every day duties and upkeep, and stock actions together with, however not restricted to, case maintenance, again inventory group, product transfers, stock counts, and so on.
● Well timed supply of all gross sales experiences, paperwork, receipts, invoices, and so on.

● Minimal two years of gross sales expertise – jewellery expertise is strongly most popular
● Skill to work in particular person at our Greenpoint studio
● Availability to work quite a lot of hours, which can embody early mornings, evenings, weekends, or holidays
● Sturdy and goal-oriented gross sales abilities – commission-based gross sales expertise most popular
● GIA certifications most popular
● Staff participant who works amicably and successfully with dynamic employees members
● Exemplary verbal and written communication abilities
● Extremely organized with impeccable consideration to element
● Glorious time administration abilities and versatile to the wants of the enterprise
● Enthusiasm for ongoing and persevering with training in gemology
● Expertise with Google Suite, WMS methods, and Shopify is a plus
● A love and appreciation for positive jewellery

● Base wage plus group fee
● Firm well being care
● 401k contribution

Our supreme candidate is accessible full-time and obtainable for fast rent. Please e mail your resume and canopy letter with the topic line “Superb Jewellery Specialist” to [email protected].

See also  Fall's Greatest Coats and Jackets Are All About Cozy Consolation