Stone & Strand Is Hiring A Retail & Buyer Expertise Senior Supervisor In New York, NY

About Us
STONE AND STRAND was based again in 2012 with the purpose of breaking the old-fashioned norms of high-end jewellery. We handcraft pretty priced high quality jewellery, made from valuable metals and gems, with each piece designed to be an accessible indulgence.

We’re woman-led, and born & bred in New York Metropolis inspiring our appreciation for each luxurious and grit alike. We try to make celebrating life’s little moments extra enjoyable by IRL experiences, and we invite you to hitch us in that mission!

Job Description
STONE AND STRAND is in search of an impressive Retail & Buyer Expertise Senior Supervisor to deal with all contact factors with our clients throughout each level of interplay, overseeing our buyer expertise (which incorporates achievement, repairs, returns, exchanges), in addition to supporting in our showroom and pop-ups.

We’re a fast-moving firm obsessive about delivering the absolute best buyer expertise, throughout IRL and digital touchpoints and this function is completely central to our success.

The perfect candidate shall be extraordinarily motivated, tremendous organized, a individuals individual, and exhibit an distinctive degree of consideration to element.

Obligations and Duties
– Help and assist drive our Showroom, Pop-ups and Retail initiatives
-Handle and help the STONE AND STRAND Showroom, together with oversight of all retailer staff and monitoring to established monetary targets and repair expectations; We provide welding, piercing, purchasing, and repairs in our showroom
– Help within the operational wants of STONE AND STRAND pop up experiences
– Help in future retail progress technique and operations, beginning with the launch of flagship retailer and growth nationally
– Function the important thing buyer advocate throughout the firm, guaranteeing buyer happiness
– Guarantee all buyer calls and emails are responded to in a well timed method and to the client’s satisfaction
– Develop and develop our in-house customer support workforce, taking a hands-on administration strategy with all direct experiences as we construct and domesticate an important CX perform
– Oversee the achievement operations workforce (outbound delivery of all DTC orders)
– Leverage buyer suggestions on all points of their expertise, passing on learnings to the remainder of the workforce
– Create and talk customer support insurance policies for the corporate

{Qualifications} and Abilities
– Energetic and extremely motivated, in a position to work at a really quick tempo
– Distinctive degree of consideration to element
– Extremely organized with wonderful time administration abilities
– Individuals Particular person, enjoyable to be round within the workplace (that is an in-person function)
– Expertise in managing; Desirous to mentor, educate, and direct
– Flexibility for weekend and vacation hours
– Bachelor’s diploma in communication, hospitality, or associated fields
– 3+ years {of professional} expertise in customer support

Wage vary: 60-85K

To use, please electronic mail a canopy letter and resume to [email protected]