Who We Are
At luxurious footwear model Sarah Flint, we consider in design that evokes, high quality and magnificence that endures and luxury that retains you transferring. At all times. Designed by a lady, and impressed by nice girls, we ship artisanal craftsmanship, obsession over the main points, professional manufacturing, and direct-to-you costs. Sarah Flint: Luxurious Reimagined.
Why You’ll Love Us
At Sarah Flint, we’re a Household. Each single particular person is integral to our course of and a member of our neighborhood – from our family-owned factories to our superb crew members and our beloved prospects. We’re a passionate, tight-knit and super-driven crew. We come to work day-after-day as a result of we get pleasure from working with one another, and we prioritize our core values in all we do:
Buyer Obsession – Our prospects are our every little thing
Focus – We work smarter, not more durable
360° Diploma Kindness – We don’t consider kindness and luxurious are mutually unique
Going above and past – Corporations that keep nonetheless don’t go anyplace
Artistic Mindset – Everybody has the facility to be artistic no matter division, position, or seniority and that we’re all chargeable for our success
What We’re Wanting For
At Sarah Flint, Buyer Obsession is considered one of our core values. This implies we all the time act with the shopper in thoughts first. No division is extra crucial to this core worth than Buyer Expertise, and as Buyer Experieince Affiliate, you act as the primary level of contact to our prospects. You play a crucial position in constructing and sustaining long run buyer relationships, and are pivotal to the general buyer expertise. You’ll act because the voice of Sarah Flint, offering sturdy illustration of our mission and values, all whereas delivering high-caliber customer support.
This position requires flexibility in scheduling in engaged on Weekends and days main as much as Holidays.
Sarah Flint is a NYC based mostly firm and this position operates on East Coast Hours 9am-6pm EST.
This position can be totally distant by 2022.
Areas of Focus: Verbal and written communication
This position experiences on to the Buyer Expertise Supervisor.
What You’ll Do
· Liaise with the Buyer by all of Sarah Flint’s CX channels: electronic mail, reside chat, Instagram, Fb, textual content, telephones, and most significantly handwritten notes
· Host Buyer procuring appointments and occasions within the Sarah Flint showroom, nearly, and in partnership with our retail & gross sales groups
· Present After Gross sales and High quality Care to Clients by our Cobbler Concierge Program
· Act as the primary line of protection for our buyer’s expertise; troubleshoot all buyer points, and work with the mandatory groups or distributors (internet, operations, FedEx, and many others) to make sure your buyer is getting the most effective expertise potential
· Help in facilitating touchpoints with our Loyalty Members by applications resembling VIP preview occasions, vacation gifting, and many others.
· Increase buyer issues and ideas on find out how to enhance the shopper expertise
· Expertise in offering distinctive customer support, ideally at an E-Commerce enterprise
· Flexibility to work on holidays and weekends
· Passionate in regards to the Sarah Flint model
· Impeccably organized
· A real “Individuals Particular person”
· Glorious written and verbal communication expertise
· Enthusiastic, pleasant, affected person, and above all optimistic!
· Skill to multi-task and downside clear up (like a boss)
· Collaborative crew participant
· No job is simply too small perspective
· Bonus! Familiarity with Shopify and Gladly
What We Provide
· A crew who needs to change concepts, make an influence, and revel in coming to work day-after-day
· Excessive development atmosphere and skill to make an actual influence
· Aggressive compensation commensurate together with your expertise and aggressive well being advantages,
· Development trajectory inside the model, so that you just’re capable of finding achievement within the day after day of the position
· A crew who understands and values work/life stability
TO APPLY: Please ship your resume to [email protected], topic line CX Affiliate.
Equal Alternative Employer + Anti-Discrimination Coverage
Sarah Flint is an equal alternative employer. We create luxuries for ladies who delight within the particulars. This contains girls of each race, ethnicity, age, form, geography, non secular perception, sexual orientation, gender id, gender expression, skill, and heritage.
At Sarah Flint, we consider variety is foundational to our creativity, innovation, and enterprise success.
We welcome everybody to our crew. We consider that Black Lives Matter and particularly encourage Black, Latinx, Indigenous, Asian and different individuals of coloration, individuals with disabilities, and others who’re under-represented within the trend business to affix our crew. We wish everybody who works for us to have the chance to be themselves, to be heard, and to have the ability to contribute. We consider in equality of alternative and therapy and we don’t tolerate discrimination of any form.
We’re dedicated to a means of steady enchancment. Our variety and inclusion efforts are central firm objectives, and intention to:
· Set actual, measurable objectives and actions;
· Pursue genuine and actionable commitments;
· Monitor and analyze knowledge over time, evaluating these numbers to numbers at different organizations, and sharing with key stakeholders;
· Be an ongoing purpose, not a field to verify off;
· Make intentional commitments to long-term structural adjustments; and
· Strive Tougher. Extra Typically.
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